Shipping & Delivery Policy

DineoTech is software delivered electronically. There is no physical product and nothing is shipped. This page explains how you receive access to the Service.

1. Digital service, no physical shipping

DineoTech is a software-as-a-service (SaaS) restaurant-management platform. We do not sell or ship any physical goods. Accordingly, there are no shipping charges, carriers, tracking numbers or delivery timelines for physical items. This "Shipping & Delivery" page describes how our digital service is delivered.

2. Instant, self-serve access

Access to DineoTech is provisioned digitally. When you sign up and complete onboarding, your account and workspace are created immediately and you can start using the Service right away — typically within minutes, with no waiting for physical delivery.

• Sign up online and create your restaurant workspace.
• Your account is activated and provisioned automatically.
• You access the platform in any modern web browser (and the optional desktop print bridge).

3. Activation and provisioning

For most plans, activation is immediate through self-serve onboarding. Enterprise and multi-outlet setups may involve a short guided onboarding step; in those cases we will confirm activation and help configure your outlets. If a paid plan is purchased, the corresponding features are enabled on your account once payment is confirmed.

4. Accessing the service

Because the Service is delivered over the internet, you will need a compatible device and a reliable internet connection. Login details and any onboarding information are sent to the email address associated with your account.

5. Support and availability

We aim to keep the Service available and to deliver a smooth experience. If you have not received access after signing up, or need help getting started, contact our team at [email protected] and we will assist you promptly.

6. Contact

For any questions about how the Service is delivered, email [email protected].