Cancellation & Refund Policy

DineoTech is a subscription software service. This policy explains how cancellation works and when refunds do and do not apply. It covers your DineoTech subscription only — it does not govern payments between a restaurant and its own guests.

1. Free plan

Our Free (Starter) plan is genuinely free. There is nothing to cancel or refund, and you can stop using it at any time.

2. Paid plans and billing

Paid plans (Pro and Enterprise) are billed in advance for a recurring billing period — monthly or annually, depending on the plan you choose. Your subscription renews automatically at the end of each period unless you cancel before the renewal date.

3. Cancelling your subscription

You can cancel at any time. When you cancel:

• Your plan remains active until the end of the current billing period you have already paid for.
• You will not be charged for any subsequent period.
• At the end of the period, your subscription ends and paid features are disabled.

4. Refunds

Because subscriptions give you access to the Service for the full period, fees are generally non-refundable and we do not provide pro-rated refunds for partial periods or for time remaining after you cancel. We will, of course, provide a refund where required by applicable law, or at our discretion in cases such as a duplicate charge or a confirmed billing error on our side.

5. How to cancel

You can cancel from your account billing settings, or by contacting us at [email protected] from the email associated with your account. If you believe you were charged in error, contact us within a reasonable time and we will investigate promptly.

6. Changes to plans and pricing

We may change plan features or pricing on a prospective basis. If a change materially affects your subscription, we will give you reasonable notice before it applies to your next renewal, so you can decide whether to continue.

7. Contact

Questions about cancellations or refunds? Email [email protected] and we will be glad to help.